At stowdish.com, we want our customers to have a straightforward and reliable shopping experience. This Refund & Return Policy explains the conditions, procedures, and processing times for returns, exchanges, and refunds for purchases made through our website.
1. Return Period
Customers may request a return within 30 days of the date the order is delivered.
To be eligible for a return, the item should generally be:
- Unused and in its original condition
- Clean and free from damage caused after delivery
- Returned with the original packaging, accessories, and included materials where applicable
- Accompanied by valid proof of purchase or order information
Products that have been used, damaged, altered, or returned without the required components may not qualify for a refund, except where otherwise required by applicable law.
2. How to Request a Return
Before sending any product back, please contact our customer service team through the contact information provided on stowdish.com.
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photographs of the product, if applicable
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send products to the return address before receiving return authorization or instructions from our customer service team.
3. Return Address
Approved returns should be sent to:
Please contact customer service before shipping your return to confirm the current return address and any applicable return instructions.
4. Return Shipping Costs
If the return is requested because the product is defective, damaged upon arrival, or incorrectly shipped, please contact us before returning the item. Where appropriate, we may provide a suitable return solution.
For returns based on reasons such as a change of mind or ordering the wrong product, the customer may be responsible for applicable return shipping costs unless otherwise required by law.
5. Exchanges
We may accept exchanges for eligible products within 30 days of delivery, subject to product availability.
To qualify for an exchange, the item should generally be unused, in its original condition, and returned with the original packaging and applicable accessories.
If the requested replacement product is unavailable, we may offer an alternative solution or process an eligible refund.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the product and packaging. We will review the information and, where appropriate, arrange a replacement, exchange, or refund.
7. Refund Processing
Once an approved return has been received, our team will inspect the returned item.
We aim to complete the return review within 2–3 business days after the returned product is received.
If the refund is approved, the refund will be issued to the original payment method used for the purchase.
After we issue the refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment provider. Customers should generally allow 3–7 business days for the refund to appear after it has been processed.
8. Non-Refundable or Ineligible Returns
To the extent permitted by applicable law, certain items may not qualify for return or refund, including products that:
- Are returned after the 30-day return period
- Have been used or damaged after delivery
- Are missing original components or packaging where those materials are required for the return
- Have been altered or modified
- Cannot reasonably be resold due to their condition
Nothing in this section limits any rights that cannot legally be excluded under applicable U.S. law.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.
10. Refunds for Shipping Charges
Where a refund is approved, the treatment of original shipping charges will depend on the reason for the return and the circumstances of the order.
Where an item is defective, damaged upon arrival, or incorrectly shipped, we will review the circumstances and determine an appropriate resolution.
11. Refund Delays
If you have received confirmation that your refund has been issued but the funds have not yet appeared in your account, please first check your original payment account or contact your payment provider.
If the refund remains unavailable after the applicable processing period, please contact us so we can assist with checking the transaction status.